Rental Policies

Photo of the beach near our Panama City Beach vacation rentalsAt booking, a 20% Initial Down Payment is required payable with Visa, MasterCard, Discover and American Express. Minimum age requirement, please call office. Balance is due 30 days prior to check in. If you choose to mail us a check, please make sure that we receive your check on or before your balance due date. If we do not have payment on the due date, the Credit Card that we have on file WILL be charged.

Once your balance has been paid, you will receive all check in instructions via e-mail. All of our units are Key Code entry so you will receive your code in that e-mail along with directions on how to pick up your parking passes to get onto the resorts. This e-mail is obviously essential to your vacation so please make sure when you book with us that you give us a valid e-mail address and that you don’t have spam blocker, or put our e-mail address on your spam blocker.

Check in is at 4PM, NO EARLY ARRIVAL (unless already arranged at booking). If you need to arrive early and the unit is not booked prior to your arrival, there will be a $50/hour charge. Please contact our office to arrange early arrivals.

Check out is at 10AM. Again, NO LATE DEPARTURE (unless already arranged at booking). If you need a late departure after you have already arrived, there will be a $50/hour charge.

Please Note: If resort security is called to the unit, renters will be evicted from the unit immediately with no refund.

Click here to view our Rental Agreement

Cancellation Policies

Palm treeIf canceling outside of the 30 days prior to check in, the Initial Down Payment of Reservation is NON-REFUNDABLE. In many cases, IF the property is re-reserved for the same dates at the same rate as the cancelled reservation we work with our customers on a partial refund of the 20% down payment.

If canceling within the 30 days of check in, the TOTAL balance is NON-REFUNDABLE. Purchasing Travel Insurance would provide peace of mind in the instance that the reservation will be cancelled within the 30 day payment window or in the event of a major weather event such as a Hurricane.  We highly recommend guests purchase trip insurance if there are concerns about loss of job, sick kids, named storms or the potential of a death in the family. We offer many ways to purchase the Insurance: during booking through, an automatic email reminder sent once down payment is made or we can manually send you a link to purchase.  Travel Insurance can be purchased up to 24 hours prior to arrival.  

Travel Insurance

Please consider purchasing travel insurance for your upcoming reservation. While travel insurance is not mandatory it does protect against an unforeseen trip cancellation due to

  • Named storms (tropical storms or hurricanes).
  • Loss of job.
  • Sickness of family member.
  • Death of family member.

Travel insurance costs just 6.95% of your total invoice and assures protection against cancellation of your upcoming trip.

Click the links below to get more specifics.

View iTravelInsured’s full policy here

Purchase travel insurance from iTravelInsured