RENTAL POLICIES TO RESERVE OUR PANAMA CITY BEACH PROPERTIES
At booking, a 20% Initial Down Payment is required payable with Visa, MasterCard, Discover and American Express. Minimum age requirement, please call office. Balance is due 30 days prior to check in. If you choose to mail us a check, please make sure that we receive your check on or before your balance due date. If we do not have payment on the due date, the Credit Card that we have on file WILL be charged.
Once your balance has been paid, you will receive all check in instructions via e-mail. All of our units are Key Code entry so you will receive your code in that e-mail along with directions on how to pick up your parking passes to get onto the resorts. This e-mail is obviously essential to your vacation so please make sure when you book with us that you give us a valid e-mail address and that you don't have spam blocker, or put our e-mail address on your spam blocker.
Check in is at 4PM, NO EARLY ARRIVAL (unless already arranged at booking). If you need to arrive early and the unit is not booked prior to your arrival, there will be a $50/hour charge. Please contact our office to arrange early arrivals.
Check out is at 10AM. Again, NO LATE DEPARTURE (unless already arranged at booking). If you need a late departure after you have already arrived, there will be a $50/hour charge.
If canceling outside of the 30 days prior to check in, the Initial Down Payment of Reservation is NON-REFUNDABLE. In many cases, IF the property is re-reserved for the same dates at the same rate as the cancelled reservation we work with our customers on a partial refund of the 20% down payment.
If canceling within the 30 days of check in, the TOTAL balance is NON-REFUNDABLE. Purchasing Travel Insurance would provide peace of mind in the instance that the reservation will be cancelled within the 30 day payment window.
*Only if there is a mandatory evacuation from a hurricane or tropical storm, will we refund for the nights that you have reservations for and not for the nights that you have already stayed. Since it is difficult to predict the weather and to know when and/or where a storm will make land fall, the refund will not be made until after the event.
Please Note: if resort security is called to the unit, renters will be evicted from the unit immediately with no refund.